Refund policy

Exchange Policy

At Kaushallya, we strive to ensure customer satisfaction with every purchase. Please note that we follow a strict No Return and No Refund Policy. Only exchanges are permitted under the conditions mentioned below.

1. No Return & No Refund Policy

• We do not accept returns for any products purchased from Kaushallya.

• We do not provide refunds under any circumstances.

• Only product exchanges are allowed within the eligible exchange period.

2. Exchange Eligibility

• Exchange requests must be raised within 24 hours of delivery.

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, packaging, and invoices must be intact.

3. Non-Exchangeable Items

• Products purchased during sale, promotional offers, or clearance.

• Customized or made-to-order items.

• Items specifically marked as non-exchangeable.

4. Exchange Process

• To request an exchange, contact us within 24 hours of receiving your order.

• Share your order number and the reason for the exchange.

• All exchange requests are subject to approval and product availability.

5. Shipping for Exchange

• Customers may be required to self-ship the product for exchange.

• Any shipping charges related to the exchange process may be borne by the customer.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with clear photos/videos for verification.

• Eligible exchanges will be processed after verification.

7. Contact Us

For exchange requests or support:

Email: keshavicreation@gmail.com
Phone: 7621893911